Do I need to book an appointment in advance?
Yes. All services at Lewa are by appointment only to ensure personalised care and proper scheduling. Walk-ins are not guaranteed.
Is a consultation required before my appointment?
Yes. All clients must complete a mandatory consultation form before their appointment.
For advanced or high-risk services (such as colouring, bleaching, or chemical treatments), an in-depth face-to-face consultation (£15) is required.
For advanced or high-risk services (such as colouring, bleaching, or chemical treatments), an in-depth face-to-face consultation (£15) is required.
Can I book multiple services in one appointment?
Yes. Multiple services can be booked during the same visit, subject to availability. Please ensure each service is selected during booking so enough time is allocated.
Do you cater for special events (weddings, birthdays, photoshoots)?
Yes! We provide event glam packages for bridal parties, birthdays, and special occasions. Please enquire in advance for tailored packages.
Where are you located?
We’re located at: 23 Caroline Street, Birmingham, England
What is your cancellation and rescheduling policy?
We require notice for cancellations or rescheduling. Late cancellations or no-shows may result in forfeiture of deposits. Full details are outlined in our refund & refunds Policy.
How can I book an appointment?
You can book via our website, Instagram booking link, or through Fresha/Treatwell.
Do you accept walk-ins?
Yes, we accept walk-ins on a first-come, first-served basis, subject to availability. However, to ensure your slot is secured, we recommend booking an appointment in advance.
How do I reschedule my appointment?
For wig installs, sew-ins, and other services, you can either bring your own hair or purchase directly from Lewa in advance. Please note: hair takes 5–7 working days to arrive, so ensure you pre-order in time as availability is limited.
Can I bring a friend/child with me?
To maintain a professional and comfortable environment, we kindly ask that only 1 friend/ child attends the appointment with you and remains seated in the waiting area. Babies under 2 are welcome.
Do you provide hair or should I bring mine?
Appointments can be rescheduled up to 48 hours before your booking. After this time, deposits will be lost.
Do I need to pay a deposit?
Yes, a non-refundable deposit is required to secure your booking. The deposit will be deducted from your final balance.
What happens if I’m late?
We allow a 30-minute grace period. Anything beyond this may result in a reduced service time, cancellation, or a £10 late fee.
How do I contact Lewa for enquiries?
You can reach us via the Contact / Consultation page or through our official communication channels listed on the website.
More than a salon, it’s a community.
At Lewa Salon, we believe beauty is more than just a service — it’s an experience. From the moment you walk through our doors, everything is designed to make you feel confident, cared for, and effortlessly stylish.
Be part of the Lewa community — where beauty, care, and confidence come together. Stay connected with exclusive updates, new services, special offers, and everything happening at Lewa.
