Privacy Policy

PRIVACY STATEMENT

Lewa Studios Ltd (“Lewa Studios”, “we”, “us” or “our”) take your privacy seriously. This Privacy Statement explains how we collect, use, share, and process your information when you visit our salon, use our website, or purchase our products and services.

Collection and Use of Personal Data

Personal data means any information that can directly or indirectly identify you. It does not include data that has been irreversibly anonymised.

We process your data in line with the principles of legality, legitimacy, and transparency. We only collect the data necessary for the limited purposes set out below and implement appropriate technical and organisational safeguards.

What Personal Data We Collect

1. Data you provide directly:

• When booking salon services or making purchases (online or in-store), you may provide:
  • Name, email address, phone number
  • Billing, shipping, and contact details
  • Payment details (processed securely via Wix Payments, PayPal, or other authorised processors – we do not store card details)
• When contacting us, completing surveys, or signing up for newsletters.

2. Data we collect automatically:

• Device details (IP address, browser type, operating system)
• Usage information (how you navigate our site, pages viewed, time spent)
• Location information (via IP address or GPS if enabled on your device)
• Session cookies (e.g to remember your currency selection or shopping cart).

How We Use Your Personal Data

We may use your information to:

1. Provide and improve services – to complete bookings, process orders, deliver products, and enhance your experience.
2. Communicate with you – to send confirmations, updates, and marketing communications (if you have opted in).
3. Promote safety and security – to verify accounts, monitor fraud, and investigate suspicious or illegal activity.
4. Marketing & personalisation – with your consent, we may send targeted offers and promotions. You can opt out at any time.

Cookies

Cookies are small text files stored on your browser. We use cookies to:

• Remember your preferences (e.g., currency, login, shopping cart)
• Analyse website performance and user behaviour
• Provide personalised marketing and improve services

You can control or disable cookies through your browser settings, but some site features may not function properly.

Sharing and Disclosure of Personal Data

We may share personal data with trusted third parties:

• Service providers (e.g., Wix, PayPal, Stripe, couriers, marketing tools)
• Legal compliance – when required by law or governmental request
• Business transfers – in the event of a merger, acquisition, or sale of assets
• Fraud prevention and security – to protect our rights and customers

We will never sell your personal data to third parties for their marketing purposes.

Your Rights (GDPR / UK Data Protection Act)

If you are in the UK or EEA, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to processing of your data
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us (details below). We may require verification of your identity.

Data Security & Retention

We implement reasonable technical and administrative safeguards to protect your data from unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary:

• To provide our services and fulfil transactions
• To comply with legal obligations (e.g., tax/accounting records)
• To resolve disputes and enforce agreements

Third-Party Links

Our website may include links to third-party sites (e.g., Instagram, Facebook, Klarna, PayPal). We are not responsible for the privacy practices of third parties and encourage you to review their policies.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on this page, and continued use of our services after changes constitutes acceptance.

Contacting Us

If you have any questions about this Privacy Policy, or to exercise your rights, please contact us:

📧 info@lewastudios.com📞 07706 438527📍 Lewa Studios, 23 Caroline Street, Birmingham, B3 1UE, UK